Refund policy

At Charlotte Noire, we take pride in the quality of our products and ensure that each item is carefully crafted to meet your hair care needs. Due to the nature of our products and for hygiene reasons, all sales are final.

No Refunds or Exchanges:
Once your order is placed, it cannot be returned, refunded, or exchanged. We encourage you to reach out to our team prior to purchasing if you have any questions or need assistance choosing the right product for your hair type.

Damaged or Incorrect Orders:
In the unlikely event that you receive a damaged or incorrect item, please contact us within 48 hours of receiving your order at contact@charlottenoire.com with your order number and photos of the product. We will review your case and ensure that the issue is resolved promptly.

Thank you for understanding, and we appreciate your trust in Charlotte Noire!